Customer Contact Officer with Polish
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of our team, you will work from Monday to Friday, 8:00 - 17:00/09:00-18:00/10:00-19:00, in shifts, fully on-site from our Bucharest office during the first 6 months of activity.
How you will make an impact:
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation ;
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention ;
Develops and maintains knowledge of customer and customer specific business environment;
Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements;
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training;
Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures ;
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.
The role also involves voice support, including handling inbound calls with employees or stakeholders.
Skills that make your work successful:
Good knowledge of Polish and English, B2 level;
Previous experience in Customer Service Area is an advantage. Between 1 and 3 years of relevant experience may be required for some roles;
Negotiation skills;
Bachelor's degree or high school degree- mandatory requirement;
Good communication skills, oriented and analytical skills;
Confidence, a positive attitude, and openness to learning.
Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support
Relocation package and a competitive sign-on bonus offered upon joining, in addition to our comprehensive benefits package;
Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.
Follow your purpose
23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).
Care for you and your loved ones
Psychological and psychotherapy counseling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children's educational reimbursement;
Support for adoption & psychological, financial, and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!
Bucharest
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.