Order to Cash Operations/Collections Support Analyst
RESPONSIBILITIES:
- Process customer account creation and amendment
- Process A/R billings, customer invoicing and adjustments
- Understands the end-to-end process of billing and customer invoicing
- Understand and perform Accounts Receivable supervisory role if and when needed
- Provides required business unit reporting and other required information, when needed
- Track and reconcile daily/monthly volumes and metrics
- Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
- Investigating into situations where invoices and customer information requirements may contradict.
- Participate in analysis and brainstorming sessions deriving actionable data from quality insights
- Act as a subject matter expert of billing and customers invoicing
- Follow-up on overdue accounts via phone calls, emails, and written communication
- Negotiate payment arrangements or set up payment plans.
- Record and track collections activity using systems like Excel or CRM/ERP tools SAP
- Resolve billing disputes and clarify account statuses.
- Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
- Generate reports on account aging and collection effectiveness.
- Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
SKILLS AND QUALIFICATIONS:
- Bachelor’s Degree in Business /Finance/Accounting-related courses only
- At least 2 years solid Finance/Accounting experience in Order to Cash Process (e.g. Sales order, billing, collections, deductions/claims and cash applications)
- At least 2 yrs solid experience in Credit and Collections
- Candidates for collections must have prior voice collections experience, ideally business-to-business.
- Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required
- BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.
- Good communication skills
- Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
- Amenable to work in Full RTO and nigh shift schedule
#LI-PH
Quezon City
Mandaluyong City
Taguig
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