Order to Cash Operations/Collections Support Analyst

RESPONSIBILITIES:

• Process customer account creation and amendment
• Process A/R billings, customer invoicing and adjustments
• Understands the end-to-end process of billing and customer invoicing
• Understand and perform Accounts Receivable supervisory role if and when needed
• Provides required business unit reporting and other required information, when needed
• Track and reconcile daily/monthly volumes and metrics
• Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
• Investigating into situations where invoices and customer information requirements may contradict.
• Participate in analysis and brainstorming sessions deriving actionable data from quality insights
• Act as a subject matter expert of billing and customers invoicing
• Follow-up on overdue accounts via phone calls, emails, and written communication
• Negotiate payment arrangements or set up payment plans.
• Record and track collections activity using systems like Excel or CRM/ERP tools SAP
• Resolve billing disputes and clarify account statuses.
• Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
• Generate reports on account aging and collection effectiveness.
• Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.