Workplace Service Delivery Sr. Analyst
Job Title - Workplace Space Management and CRM Sr. Analyst (CL10 - French) – Corporate Functions
Management Level : CL10
Location: Bangalore
Must have skills: •
- Minimum B2 (upto C1) Certification in French reading and writing
- Excellent communication skills
- Customer Service Experience.
- Experience in working with American and European stakeholders/customers.
- Should have worked as Subject Matter Expert, Quality analyst, coach/trainer in previous work experience.
Good to have skills: Knowledge of space utilization and facilities management, Experience working in workplace related tools or process is an added advantage.
Job Summary:
The CRM / Workplace Services Processing Sr. Analyst supports virtual customers in a high‑performing, centralized environment by responding to customer inquiries and completing routine administrative and processing requests through multiple channels, including ServiceNow, email, phone, and Microsoft Teams.
This role is responsible for delivering workplace services within agreed time, quality, and cost parameters while managing and optimizing organizational space to meet business objectives. Over time, the role will evolve to drive process quality, coaching, and subject matter expertise across assigned activities.
Roles & Responsibilities:
- Respond to and resolve customer service requests via ServiceNow, email, calls, and Teams in French and English
- Perform CRM and workplace services processing activities accurately and efficiently
- Manage day‑to‑day space assignments and support space planning aligned to business needs
- Advise internal customers on space utilization improvements and planning options
- Assign, track, and manage tasks to ensure timely and high‑quality service delivery
- Continuously identify opportunities to improve service quality, efficiency, and customer experience
- Act as a subject matter expert (SME) for assigned processes after training and stabilization
- Provide coaching and guidance to peers to improve quality, consistency, and best‑practice adoption
Professional & Technical Skills:
- MS Excel
- Email Writing
- Reporting
- Quality Analysis
- Metrics Reporting
Additional Information:
- European Shift (Any 10 Hour Shift between 12PM to 12AM)
- Working from office – BDC14/Bangalore
Experience: 4-8 Years
- Educational Qualification: Graduate and equivalent
Bengaluru
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.