Ad Sales Account Manager - Portuguese speaking (LATAM) - CL11 - 12-9pm shift
Role Overview
The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.
You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.
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What You Will Be Doing
Sales Execution & Customer Engagement
· Act as the first point of contact in the sales and account management process
· Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention
· Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)
· Qualify inbound and outbound leads and progress opportunities through the sales funnel
· Identify advertiser needs and recommend appropriate advertising products and solutions
· Support advertisers through consultation, education, campaign optimization, and performance review
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Pipeline, Productivity & Discipline
· Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)
· Meet defined daily and weekly activity expectations (calls, emails, follow-ups)
· Adhere to SLA standards for lead response, advertiser follow-up, and renewals
· Ensure high-quality documentation of customer interactions, opportunities, and next steps
· Contribute to forecast accuracy through disciplined opportunity management
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Quality, Compliance & Continuous Improvement
· Deliver customer interactions that meet quality standards across calls and written communication
· Follow agreed turnaround times, internal processes, and data/privacy requirements
· Identify inefficiencies in workflows and proactively suggest improvements
· Recognize trends, patterns, and recurring issues and escalate to team leadership
· Act as a positive brand advocate through professional, ethical, and customer-centric behavior
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Your Background
Required Experience & Skills
· 2+ years experience in inside sales, account management, or customer engagement
· Experience with outbound calling or proactive customer contact (sales or service)
· Fluent Portuguese and English (spoken and written) - C1 level
· Completed High School Diploma (Irish Leaving cert or equivalent)
· Strong verbal and written communication skills with high emotional intelligence
· Comfortable working to targets in a performance-driven environment
· Strong organizational skills with attention to detail
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Preferred Qualifications
· Experience in digital advertising, media sales, SaaS, or platform-based environments
· Familiarity with CRM systems (Salesforce preferred) and sales engagement tools
· Strong affinity for social media platforms, digital trends, and pop culture
· Cultural awareness of the market or region supported
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Mindset & Behaviours
· Customer-centric and solution-oriented
· Resilient, proactive, and self-driven
· Data-aware and receptive to coaching and feedback
· Adaptable and eager to learn new products, tools, and sales methodologies
· Collaborative team player who thrives in fast-paced environments
12-9pm shift
Dublin
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
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