Junior Order to Cash Specialist with German (The Agile Team)
WHO WE ARE
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
THE WORK:
Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks, resolve commercial and financial disputes as part of the O2B and collection processes.
Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.
Customer Relationship and Communication: Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.
Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.
ADDITIONAL BENEFITS FOR YOU:
Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.
THE AGILE TEAM
You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.
The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges.
Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions.
Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients.
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Knowledge of English (min. B2 level) and German (min. C1 level) language.
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Full time availability (8 hours from Monday to Friday).
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Ability to work independently and manage more complex cases.
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Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
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A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.
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Familiarity with Microsoft Office tools.
BONUS POINTS IF YOU HAVE:
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Familiarity with SAP.
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A degree in finance or other related field.
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Experience in Order to Cash, Customer Service or exposure to other financial process will be a plus.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application
WHAT WE OFFER:
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Flexible working mode (hybrid/rare office visits in Gdańsk or Warsaw).
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Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
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A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
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Employee Assistance Program - legal, financial, and psychological consultations.
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Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
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Paid employee referral program.
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Private medical care, life insurance.
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Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
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Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
Gdansk
Warsaw
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.