IT Service Desk Agent - Italian Speaking
Join Accenture and help transform leading organizations and communities worldwide, supported by the scale, collaboration, and opportunities that enable continuous growth and career advancement.
As an IT Service Desk Agent – Italian Speaking, you will act as the first point of contact for end users, providing Level 1 IT support through remote interactions. You will handle incoming incidents and service requests, diagnose common technical issues, and resolve them using established procedures and knowledge bases. When required, you will escalate unresolved issues to higher support levels, ensuring continuity of service and a high standard of user experience in a fast-paced, technology-driven environment.
Key Responsibilities:
Answer incoming service desk calls and log incidents and requests accurately in the call tracking system.
Perform first-level troubleshooting for hardware, software, and basic network-related issues.
Resolve standard IT incidents by following documented procedures and using knowledge management tools.
Escalate complex or unresolved issues to Level 2 support teams with clear and complete documentation.
Maintain regular communication with users to ensure clarity, progress updates, and timely resolution.
Support remote rollouts of applications or software updates following defined deployment processes.
Monitor and manage open tickets, prioritizing workloads to meet service level expectations.
Work flexible schedules, including Central European Time (CET) coverage and late shifts when required.
Academic Qualifications:
HSC or Diploma in Information Technology, or equivalent professional experience.
Skills and Experience:
Experience in a Level 1 IT Service Desk or Helpdesk support role.
Hands-on experience with incident management and ticketing tools.
Basic troubleshooting knowledge of Windows operating systems and standard enterprise applications.
Familiarity with knowledge management tools and ITIL-based support processes.
Strong customer service skills with the ability to handle users professionally in high-volume environments.
Fluency in Italian both written and spoken.
Ebene
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.