B2B Customer Support with German
Responsibilities:
Perform and handle outbound or inbound customer and/or client communications
Interact with customers via various methods of communication.
Utilize client’s third parties to provide the entitled service.
Follow detailed instructions as outlined in company documents.
For service level agreement in jeopardy, follow established escalation rules.
Resolve customer complaints and escalations.
Update applicable program database(s) accurately.
Identify and escalate data or program specific issues to appropriate level of management.
May be responsible for multiple programs and working cross-functionally through programs.
Qualifications:
12+ months previous customer service experience within a Contact Center.
Fluency in English.
Fluency in French.
Attention to detail and accuracy.
Strong communication and interpersonal skills.
Results-driver with action orientation.
Education/Certification requirement:
High School Diploma or equivalent.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport card
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
#LI-EU
Sofia
平等就业机会声明
所有聘用决定均不考虑年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾状况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份或任何其他受联邦、州或地方法律保护的因素。
求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
埃森哲致力于为我们的男女军人提供退伍军人就业机会。
请阅读埃森哲的招聘和聘用声明，了解更多关于我们在招聘和聘用过程中如何处理您的数据的信息。
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