Workforce Services Manager
OVERALL PURPOSE:
The Workforce Manager is responsible for managing the WFM and AP/QA functional teams
RESPONSIBILITIES:
• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model
• Drive industrialization of BST across all contracts
• Increase automation, standardization and off-shoring strategy for WFM AP and QA
• Provide direction to WFM team on cost to serve initiatives
• Responsible for driving operational maturity across all WFM AP and QA groups
• Responsible for any cross-geography status or functional reporting for WFM AP and QA
• Drives innovation between all WFM AP and QA groups
• Accountable for keeping the Standard Delivery Solution updated
• Responsible for the development of resources under his/her span
Job Qualifcations:
- 8-12 years of relevant work experience in workforce management
- 5 years of managerial/leadership experience
- Open to resources from any BPO industry
Mandaluyong City
Taguig
平等就业机会声明
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求职者在招聘过程中没有义务披露已封存或已删除的定罪或逮捕记录。
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