Activations Sales Manager (SDR/BDR)
Accenture has an exciting opportunity for a people-oriented Sales Manager to guide, mentor and inspire an incredible team of Sales Development representatives (SDR’s) working as a part of an inside sales team for a client. This role sits within a dedicated outsourced inside sales team working solely for a digital media client.
This role involves coaching and developing a world-class team that takes pride in creating a positive customer experience through focused sales plays and powerful outbounding efforts in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale operations, solve customer problems upstream, and grow the client’s revenues by delivering a world-class customer sales experience to millions of customers.
As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of SDR’s to exceed customers’ expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping clients and customers achieve results through revenue.
Skills and experience you’ll need in order to succeed include analytical problem solving; a passion for people management; a willingness to experiment and move quickly; the ability to thrive in a dynamic, team-focused environment; and a passion for helping Clients and our Advertising customers achieve business results.
This is an opportunity to work with one of the fastest-growing players in tech, with the support of a leading global professional services company. Be part of something amazing in 2026 and beyond.
Responsibilities
The role will report directly to the Function Lead and work with them to manage hybrid SDR/ BDR team.
Manage a high performing team of Sales Development Representatives/ Business Development Representatives.
Manage KPIs, ensure deliverables are exceeded and revenue is achieved
Identify barriers and to improve productivity and success
Develop, coach and manage your inside sales team to ensure operational excellence
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
Conducts one to ones with team members to assess performance against objectives.
Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
Acts as a point of referral for complex and escalated queries
Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
Qualifications
3 – 5 years in an SDR, sales or business development role
Ideally a proven experience in team leadership of a sales team in the digital marketing space would be advantageous.
Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
Ability to develop effective business relationships with all levels of internal and external management.
Must possess strong oral, written, presentation, and interpersonal skills.
CRM experience or comparable sales force automation tool alongside strong data analysis skills.
Strong knowledge of technology / social media channels – ideally advanced outreach, enrichment & lead sourcing technologies beneficial to an activation's sales team
Ability to identify and lead service improvement initiatives
Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue-based environment as a plus.
Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
Must be able to clearly identify goals, communicate vision for the team, and then deliver results
Excellent influencing skills and ability to work with key cross functional business stakeholders
Excellent customer service, communication and interpersonal skills
Ability to remain calm and courteous in periods of stress
High energy, passion, and a good sense of humour
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