工作描述

Job Summary:

The CRM Contact Center Time&Expense Analyst is acting as the first layer contact for Accenture employees, onshore controllership and external vendors in the area of time entry and expense reimbursement. CRM Time&Expense analyst answers T&E policy and process related queries, assist employee with myTime&Expense tool functionality issue by utilizing deep T&E functional knowledge and excellent customer service skills.

  

Key Responsibilities:        

                                    

  • Interpret all T&E related policies and rules upon employee requests
  • Answer T&E process queries, such as Missing Expense Envelope, myT&E functional support
  • Guide employees through T&E processes
  • Handle PPA error and Time Adjustment requests
  • Liaison with tier two, tier three or other functions to solve problems and provide appropriate solutions
  • Redirect non-relevant requests to responsible functions
  • Assign Service Requests to the right function or individual
  • Educate employees to utilize self service channel and to contact the right function
  • Handle customer complain and control customer emotion, act as the first escalation point from end customers
  • Share knowledge and contribute FAQ to CRM knowledge repository
  • Continuously improve call handling skills, T&E process knowledge and system skills and soft skills
  • Assist with SME and team lead on internal project initiatives as requested

Knowledge and Skill Requirements:

  • Solid understanding of company policy and Time&Expense policies. Familiar with general finance principle and company practice.
  • Excellent customer service skills, Strong customer focus
  • Outstanding communication and interpersonal skills
  • Deep understanding of time and expense processes and relevant systems
  • Time management skills and proactive self-initiator
  • Demonstrated effective user of Service Now
  • Strong analytical skills and problem-solving skills
  • Demonstrated willingness to work in flat team structure

Systems / Tools

  • Service Now
  • SAP
  • myTime&Expense
  • Accenture Support
  • Sharepoint
  • MS office package 

#LI-JL4



Qualifications

Relationships:

Reports to:                                       CHINA Dalian CRM Contact Center Lead

Supervises:                                      N/A

External Relationships:                     Finance service providers – as appropriate

Qualifications:

Education:                                       Finance, Accounting, Business or English

Work Experience:                            2 years plus relevant experience in Finance, accounting or contact center environment is preferred

Work Requirements:                         The incumbent will be based at China Dalian

埃森哲是实施平等就业机会及公平任用行动的雇主,为女性/少数民族/退伍军人/残障人士提供平等就业机会。

平等就业机会
聘用决定不应受如下因素影响:年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾情况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份。

在招聘流程中,求职者没有义务披露被封存或删除的定罪或逮捕记录。

目前受雇于埃森哲客户或埃森哲附属公司的候选人可能不在考虑范围内。

各位求职者及其家人的安全与健康仍然是重中之重。在差旅政策有进一步更新之前,我们的面试将正常进行。

更多了解埃森哲

我们拥有约70万名员工,服务于120多个国家的客户。我们秉承“科技融灵智,匠心承未来” 的企业使命,致力于通过引领变革创造价值,为我们的客户、员工、股东、合作伙伴与整个社会创造美好未来。

查看全部

联系我们

加入我们的团队

搜索与你的技能和兴趣匹配的空缺职位。我们希望招聘充满激情、求知若渴、富有创意、专注于解决方案且喜欢团队合作的员工。

埃森哲职位博客

关注埃森哲职业博客,在职场中先人一步,从真正的业内人士处,获取职业建议、内部观点以及可以即学即用的行业真知。

查看全部