工作描述

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Objectives of Role
  • Respond to employee and vendor inquiries regarding Buy Center and Procurement Tool related topics while achieving SLA metrics in a controlled manner.
  • Process requisition and contract related transactions while achieving SLA metrics in a controlled manner.
  • Process catalog maintenance requests while achieving SLA metrics in a controlled manner.
  • Escalate issues where desk procedures are unclear in a timely manner.
  • Recommend process or documentation improvements.
  • Provide timely status and feedback to the management team.
 
Main Accountabilities
Operational Responsibilities
 
Customer Care
  • Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries.  Enquiries will include system issues requiring walkthroughs of the system
  • Field incoming calls and document all issues, resolution & follow-up actions
  • Provide consistent support to all customers
  • Initiate follow-up calls
  • Manage all incidents opened by the Customer Service Desk for end to end customer experience
  • Coordinate with Level 2 teams for incident resolution
  • Escalate customer issues as required to Supervisor
  • Recommend updates to procedures and user guide to team lead
  • Escalate any vendor disputes
 
Requisition Validation
  • Handle all assigned requisitions for validation of purchasing classification code, General Ledger account code, item description, contract need and preferred vendor.
  • Update purchasing classification or General Ledger account code when needed according to the guidelines in the provided desk procedures.
  • Reject requisitions where item descriptions are unclear.
  • Approve requisitions.
  • Escalate requisition issues to Supervisor when needed in a timely manner.
  • Recommend updates to procedures and user guide to team lead.
 
Contract Support
  • Determine if a contract is required according to provided desk procedures
  • Select and populate appropriate contract templates.
  • Route and track contracts through the signature process.
  • Upload contracts into contract database.
 
Purchase Order Inquiry
  • Provide investigative support to the Accounts Payable for match issue resolution issues.
  • Respond to PO status inquiries from employees.
 
General
  • Skilled use of Procurement tools
  • Strong understanding of the SLAs
Commercial and Financial Responsibilities
 
  • Meet appropriate SLAs for each activity.
  • Identify opportunities to improve quality of operations.
Client Customer Responsibilities
  • To provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries


Qualifications

Core Competencies

 

Aptitudes (functional skills)
  • Strong voice and customer care skills.
  • Helpful and proactive manner, with a service orientation
  • Drives issues to resolution and good problem-solving skills
  • Good interpersonal skills
  • Good administration skills
  • Comfortable with responding to requests from all levels of the organization
  • Ability to work effectively in a team environment
 
Other Expectations
  • Ideally a graduate with Business or Technology background
  • Must be comfortable working with computers and quick at learning new software tools.
  • Must have strong reasoning skills to be able to make subjective decisions.
  • Good written and spoken Japanese skills
  • Good read English Skills
 
Experience
  • More than 1 years for BPO experience

埃森哲是实施平等就业机会及公平任用行动的雇主,为女性/少数民族/退伍军人/残障人士提供平等就业机会。

平等就业机会
聘用决定不应受如下因素影响:年龄、种族、信仰、肤色、宗教、性别、国籍、血统、残疾情况、退伍军人身份、性取向、性别认同或表达、基因信息、婚姻状况、公民身份。

在招聘流程中,求职者没有义务披露被封存或删除的定罪或逮捕记录。

目前受雇于埃森哲客户或埃森哲附属公司的候选人可能不在考虑范围内。

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