SAM Senior Analyst

ServiceNow SAMPro Tech Lead Years of Experience - 4+ Location - India Skills & Responsibilities - Excellent command over functionalities of ServiceNow SAMPro module. Manage publisher packs deployment, SAAS integrations, Discovery Sources Integration. Create software models, and tag discovery models to software models. Create custom license metrics and supporting code to execute counting of licensing. Trouble shoot licensing workbench issues such as unlicensed installs. Manage and create dashboards. Good understanding of software license metrics Software Licensing Specialist: The Software Licensing Specialist is responsible for managing and optimizing software licenses within an organization to ensure compliance, cost-efficiency, and adherence to legal requirements. They play a crucial role in advising on software procurement, license negotiations, and maintaining an accurate inventory of software assets. Key Responsibilities 1. Data Collection: Work with client end users to assist in the data collection process, enabling a smooth and efficient end to end review process that meets our client timelines. 2. License Compliance: Monitor and enforce compliance with software licensing agreements to prevent legal issues and financial penalties. Manage the delivery of multiple software license compliance reviews and generate Effective License Positions (ELPs) to agreed timeframes and budgets. 3. Inventory Management: Maintain an up-to-date inventory of software licenses, tracking usage, expiration dates, and renewal requirements. 4. Policy Development: Develop and implement software licensing policies and guidelines to ensure consistency and compliance across the organization. 5. Audits and Reporting: Conduct regular software license audits, prepare reports, and provide recommendations for optimization. 6. Training and Education: Educate internal teams on software licensing compliance and best practices. Skills: A good understanding of the ITAM/SAM vocabulary and terms Good understanding of different licensing models applicable to at least one Tier 1 vendor (Oracle, Microsoft, IBM, SAP) and at least two Tier 2 vendors (Adobe, Vmware, BMC, Quest, etc.) 1-3 years of experience working with software contracts (End User License Agreements, Framework Agreements, Volume Agreements, Unlimited License Agreements, etc.) 1-3 years of experience building compliance reports for Tier 1 and / or Tier 2 software vendors, following the same methodology as any of these vendors would use during an official license review process. Knowledge relevant to enterprise server estate and / or mainframe license knowledge A technical understanding of networks and the impact of networks on software licensing An understanding of discovery and scanning tools used to manage software and hardware discovery (virtual, on-premise, cloud). In-depth knowledge of software licensing models, including proprietary, open source, and cloud-based licenses. Experience in negotiating software licensing agreements. Familiarity with license management tools and software asset management (SAM) practices. Strong analytical and communication skills. Legal knowledge related to software licensing is a plus. Typically, candidates for this role have several years of experience in software licensing and contract negotiation, often in IT or legal departments. Plus: Relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified in IT Asset Management (CITAM), may be beneficial.