ISSRRN000395 - Application Tech Support Practitioner

THE WORK: Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, fostering a culture of collaboration and innovation. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we cannot wait to see the impact you will make! Assist in monitoring and maintaining service desk operations to ensure optimal performance. Support users by addressing inquiries and resolving issues in a timely manner. Contribute to the development of documentation and training materials for service desk processes. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. Beginner proficiency in Service Desk Voice Support. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Beginner proficiency in Technical Troubleshooting. Intermediate proficiency in Communication Skills. Beginner proficiency in Time Management. Intermediate proficiency in Problem Solving.