API & Microservices Production Support Engineer (L3)
工作描述
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
#LI-GM
Job Title: API & Microservices Production Support Engineer (L3)
Domain: PRO
Sub-Domain: WAM & OPI
Experience Level: Junior (L2: 3-5 years)
Location: Kuala Lumpur
Job Summary:
We are seeking an Application Maintenance / Production Support Engineer to support API-driven platforms and microservices-based applications within WAM and OPI systems. The role focuses on maintaining system stability, handling incidents, and supporting API gateway platforms or Java-based microservices solutions. Candidates may be aligned to either API gateway (WAM) or Java microservices (OPI) streams based on their expertise.
Key Responsibilities:
- Provide L2/L3 production support for API gateway platforms and Java microservices applications
- Monitor system health, troubleshoot issues, and perform root cause analysis
- Support and maintain API management platforms such as Axway API Manager, API Gateway, or equivalent solutions
- Handle incident management, problem resolution, and service requests within defined SLAs
- Collaborate with development, infrastructure, and security teams for issue resolution and enhancements
- Perform deployment support, configuration, and system maintenance in Linux environments
- Develop and maintain support documentation and operational procedures
- Assist in performance tuning, log analysis, and system optimization
- Participate in on-call support rotations when required
职位要求
Required Skills:
- 3-5 years of experience in application support or production support roles
- Strong hands-on experience in either:
- o API Gateway / API Management platforms (Axway, Apigee, Kong, Layer 7), OR
- o Java Spring Boot microservices development/support
- Strong knowledge of Java Spring Boot (mandatory for microservices track)
- Experience working with Unix/Linux environments (RHEL or equivalent)
- Experience with Oracle Database (12c/19c) and/or Cassandra DB
- Understanding of RESTful APIs and microservices architecture
- Strong troubleshooting and analytical skills
- Ability to work in a fast-paced, production support environment
Nice-to-Have Skills:
- Experience with Solaris environments
- Familiarity with API security, authentication, and authorization mechanisms
- Basic scripting skills (Shell scripting) for automation
- Knowledge of DevOps tools and CI/CD pipelines
- Exposure to monitoring and logging tools (e.g., ELK, Splunk)
- Understanding of ITIL processes and incident management frameworks
- Experience working in Agile environments
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
