Delivery Operations Associate Manager

Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting
Designation: Delivery Operations Associate Manager
Qualifications:MCom/Master of Business Administration
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for the daily deliveries with quality to meet/exceed the agreed SLA. Ensure that Client Focus, timely delivery & Strict adherence to SOP are maintained. Backed up with good knowledge on Commercial lending & Credit Services, should be able to handle client effectively Assist the team to drive Client Value Creation, implement cutting edge solutions like RPA/Analytics and move towards Intelligent Operations. Adhere to all values & policies of Accenture and ensure that all team members follow the same Spend time with the team members addressing their concerns/areas of improvement and create a team bonding leading the greater efficiency & commitment.
What are we looking for? •Should have very good understanding of Commercial underwriting life cycle. Should have good understanding of credit analysis and assessing creditworthiness of the prospect/existing borrowers •Be the SME and supervise a process which performs financial spreading, Underwriting and Covenant monitoring •Hands on experience with Moody’s credit lens application •Ability to understand nuances in various financial statements such as Audited Financial statements, Tax returns and should be able to identify and analyze the applicable financial ratios. •Hands on experience in the borrower risk rating including arriving at Probability of default and Loss given default. •Ensure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA. •Win the confidence of client through regular and proactive interaction. •Handle client queries through e-mail as well as through call and increasing the Domain/customer satisfaction year by year. Should work with several key internal and external clients. These include the Client Operations team/ Front Offices, Agent banks and our internal Onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial. •Accounting & Financial Reporting Standards •Financial Analysis •Underwriting •Banking •Financial Services •Written and verbal communication •Provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their area. In addition, the role holder will build strong cross departmental relationships and ensure all risk and control functions are adhered •Lead and drive the identification of process improvements and synergies on an ongoing basis and will liaise with subject matter experts (SMEs) on project enhancement for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcount •Candidate will have extensive experience of managing multiple teams. Should have excellent attention to detail with a high level of strategic vision and demonstrate a practical knowledge of the implementation and execution including but not limited to, performance development, managing poor performance and managing attendance.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts • Should have experience of developing succession and a strong management team, within which they will proactively drive team cohesion • Should have excellent influencing skills and the ability to solve problems effectively and creatively. Ability to manage time and workload effectively and ensure that a quality output is delivered by themselves and their team in a timely manner to internal and external clients