HR Service Delivery Analyst
Bengaluru
Job No. aioc-s01631302
Full-time
工作描述
Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Compensation & Benefits refers to the total rewards that employees receive from their employer. This includes their salary or wages, bonuses, health insurance, retirement plans, paid time off, and other perks. The aim is to fairly compensate employees and provide benefits that support their well-being and job satisfaction. Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of Compensation processes (like Annual Compensation processes, Incentive Adminstration, Market Surveys & Job Evaluations) supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Team leads have supervisory knowledge or significant specialist skills , have client stakeholder experience and are responsible for managing the team s workload distribution, ensuring that all metrics are met and issues are escalated. 2. Maintain up-to-date knowledge of client policies, statutory/regulatory requirements and special handling procedures.
What are we looking for? Education Graduate Degree Team Lead Experience 2 - 3 years of Team Lead experience Total Years of Experience 6 to 7 years of Industry Experience in International BPO Total Years of Role Specific Experience 4 - 5 years of Compensation process Experience in International BPO Country or Geography specific Compensation/Payroll Knowledge Mandatory Workflow Tools Mandatory "Exposure to Compensation Tools (Example: Workday /SuccessFactors)" Preferred "MS Office (Need to be proficient on MS Excel reporting skills)" Mandatory MS Access Preferred Team Management Mandatory Email Writing Skills Mandatory Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Customer Service Skills Mandatory
Roles and Responsibilities: 3. Drive Business Excellence within Team and support Business excellence focal. Liaise with Business excellence team as required. 4. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 5. Understand existing process metrics and measurement methods. Improve measurement systems for better effectiveness and transparency. Maintain strong knowledge of Service level agreements, Operation level agreements, and Key performance indicators. Collaborate with the Service management team to report performance metrics to clients. 6. Research and resolve escalations and client issues. Escalate issues and seek advice when faced with complex issues/problems. 7. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with Business Continuity Management Team and Local IT on Testing. 8. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 9. Ensures progress, issues and agreements are properly documented and acted upon. 10. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. 11. Support in Knowledge Transfer of any process and acquires in depth knowledge of the process, as required. Assume the ownership of the process documentations/Work instructions and communicate the updates to the team in a timely manner. 12. Participates in various Internal or Client initiatives related to Process. 13. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 14. Actively participate in all process related business meeting in-person or virtually through conference calls. 15. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 16. Participate in and/or support during Client visits. 17. Supports and sustains a positive work environment that fosters team performance through own work and behavior.
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Compensation & Benefits refers to the total rewards that employees receive from their employer. This includes their salary or wages, bonuses, health insurance, retirement plans, paid time off, and other perks. The aim is to fairly compensate employees and provide benefits that support their well-being and job satisfaction. Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of Compensation processes (like Annual Compensation processes, Incentive Adminstration, Market Surveys & Job Evaluations) supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. Team leads have supervisory knowledge or significant specialist skills , have client stakeholder experience and are responsible for managing the team s workload distribution, ensuring that all metrics are met and issues are escalated. 2. Maintain up-to-date knowledge of client policies, statutory/regulatory requirements and special handling procedures.
What are we looking for? Education Graduate Degree Team Lead Experience 2 - 3 years of Team Lead experience Total Years of Experience 6 to 7 years of Industry Experience in International BPO Total Years of Role Specific Experience 4 - 5 years of Compensation process Experience in International BPO Country or Geography specific Compensation/Payroll Knowledge Mandatory Workflow Tools Mandatory "Exposure to Compensation Tools (Example: Workday /SuccessFactors)" Preferred "MS Office (Need to be proficient on MS Excel reporting skills)" Mandatory MS Access Preferred Team Management Mandatory Email Writing Skills Mandatory Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Customer Service Skills Mandatory
Roles and Responsibilities: 3. Drive Business Excellence within Team and support Business excellence focal. Liaise with Business excellence team as required. 4. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 5. Understand existing process metrics and measurement methods. Improve measurement systems for better effectiveness and transparency. Maintain strong knowledge of Service level agreements, Operation level agreements, and Key performance indicators. Collaborate with the Service management team to report performance metrics to clients. 6. Research and resolve escalations and client issues. Escalate issues and seek advice when faced with complex issues/problems. 7. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with Business Continuity Management Team and Local IT on Testing. 8. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 9. Ensures progress, issues and agreements are properly documented and acted upon. 10. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. 11. Support in Knowledge Transfer of any process and acquires in depth knowledge of the process, as required. Assume the ownership of the process documentations/Work instructions and communicate the updates to the team in a timely manner. 12. Participates in various Internal or Client initiatives related to Process. 13. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 14. Actively participate in all process related business meeting in-person or virtually through conference calls. 15. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 16. Participate in and/or support during Client visits. 17. Supports and sustains a positive work environment that fosters team performance through own work and behavior.
职位要求
Any Graduation
