Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Senior ServiceNow Platform / Solution Architect

Experience: 9–12 years (with strong ServiceNow platform focus)

Role Summary

We are looking for a Senior ServiceNow Platform / Solution Architect who can lead the end-to-end design and execution of enterprise ServiceNow solutions. The role requires deep expertise across CMDB, UX, AI (Now Assist), and SecOps, with the ability to translate high-level architecture into detailed, executable low-level designs for development teams.

The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.

Key Responsibilities

Lead requirement discovery workshops with business and IT stakeholders

Translate business requirements into high-level and low-level solution designs

Design scalable, secure, and maintainable ServiceNow architectures

Create detailed technical design documents (LLDs) consumable by developers

Drive CMDB architecture, data model, discovery, and service mapping

Define and govern UX design standards using ServiceNow UI Framework / UI Builder

Design and implement AI/Now Assist use cases aligned to business value

Architect SecOps solutions including Vulnerability Response and Incident Response

Provide technical leadership and guidance to development teams

Ensure adherence to ServiceNow best practices, standards, and guardrails

Support testing, deployment, and production readiness

Act as a technical SPOC for complex initiatives and escalations

Must-Have Skills & Experience

ServiceNow Platform Expertise

6+ years of hands-on experience on ServiceNow platform

Strong experience in CMDB, CSDM, Discovery, Service Mapping

Proven expertise in ServiceNow UX (UI Builder, Workspaces, Portal)

Experience with Now Assist / AI-driven use cases

Solid understanding of SecOps modules (VR, IR, integrations)

Architecture & Design

Ability to convert high-level solution architecture into detailed LLDs

Strong knowledge of ServiceNow data model, integrations, and APIs

Experience defining platform governance, standards, and patterns

Exposure to cloud strategies and enterprise IT landscapes

Requirement & Stakeholder Management

Proven experience in business requirement gathering

Ability to translate business needs into technical solutions

Strong experience working with global stakeholders

Good-to-Have Skills

Experience with ITSM, ESM, CSM implementations

Knowledge of MB Cloud / enterprise cloud strategies

Exposure to reporting & analytics integrations (e.g., data platforms)

ServiceNow certifications (CSA, CIS, CAD – any relevant)

Soft Skills & Leadership Attributes (Critical)

Strong communication and storytelling skills

Ability to influence without authority

Structured, analytical, and solution-oriented mindset

Comfortable working in ambiguous and fast-changing environments

Mentoring mindset with ability to uplift junior architects and developers

High level of ownership, accountability, and professionalism

What Success Looks Like

Clear, executable solution designs with minimal rework

Strong alignment between business intent and technical execution

Improved platform stability, scalability, and user experience

Development teams enabled with clarity and confidence

ServiceNow platform positioned as a strategic enterprise enabler