DE030665-Delivery Lead Senior Manager

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POSITION TITLE: Delivery Lead Senior Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
Ensures efficient and compliant contingent workforce management by bridging business teams and operational support. This role focuses on ticket triage, maintaining strong stakeholder relationships, and leveraging data insights to resolve issues and optimize work delivery systems.

RESPONSIBILITIES:
• Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.
• Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Taguig Uptown Bonifacio Tower 3