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DE032347-Instructor Senior Analyst

Taguig Job No. cxo-132307-s73389 Full-time

工作描述

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: The Instructional Design Senior Analyst works with different training resources and subject matter experts (SMEs) to create self-paced, or instructor led courses required for Capability Development training programs. RESPONSIBILITIES: Design and Development of Effective Learning Content using appropriate delivery methods • Analysis of competency and knowledge requirements to design an effective training model for learner needs • Participate in training reviews and feedback sessions from training resources to apply recommendations • Conduct research, extensive fact checking and validation to support accuracy of information to be added in content • Designing curriculum, content outline and storyboards, applying appropriate multimedia learning methodologies considering scalability, delivery requirements and limitations • Develop training materials such as slides, facilitator guides, participant guides, elearning, videos, job aids, handouts, and pre and post course work • Revision of existing training programs based on changes to requirements • Liaising with learning partners to include appropriate learning courses in the program • Working with the technical team in the publishing of materials in the learning platforms • Create skill and knowledge assessments as well as case studies • Assess course development timelines and efforts and communicate with stakeholders Learning Program Delivery and training resources enablement • Conduct Train the trainer sessions to ensure consistency in delivery of developed instructor-led courses if necessary • Recording and evaluating training data using Kirkpatrick’s levels of evaluation to gauge effectiveness • Ensure training materials are accessible to participants and faculty Periodic Creation and Review of Learning Materials • Revise modules or create new material based on pre/post test results, faculty and learner feedback • Categorization and review of content recency and relevance that have been released or are already uploaded to the learning platforms • Development, re-templating or rewriting of content from subject matter experts Communication Materials Development • Design and create collaterals to communicate information, updates and announcements about training programs being supported such as mailers, brochures, videos, slides and catalogs OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 2

职位要求

SKILL AND QUALIFICATIONS: • At least 2-3 years Instructional Design and Content Development Experience • At least 1-2 years Contact Center Training Experience - preferred • Proficient in E Learning Development applications (Articulate, Captivate) • Working knowledge of video editing/ development preferred (e.g. Canva, Adobe Premiere, Powtoon)

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