工作描述

JOB DESCRIPTION
•    Finance & Accounting Lead will operate delivery for Accenture’s top-tier clients, working closely with the delivery teams
RESPONSIBILITIES
•    Operations management of all processes within the client delivery scope
•    Developing a sound understanding of financial metrics and relevant contractual obligation.
•    Assisting in identifying and retaining business growing opportunities
•    Managing the cost spending on plan and maximize the margin
•    Supporting the process of Contract Change Request and new process transition
•    Working with key stakeholders, Accenture and client, to ensure seamless and cost efficient performance on behalf of client
•    Updating Service Framework that includes service measurement process and service management reporting structure
•    Leading the team that focuses on client service delivery, people development and financial management 
•    Retaining and developing employees effectively and conducting regular performance reviews on direct reports
•    Maintaining employee satisfaction levels
•    Acting as point of contact for overall service issues including quality of service and repetitive incident and ensure timely query resolution by Customer Service team and demand prioritization
•    Developing monthly service management reports for Operation Committee Review
•    Participating monthly Service Management Review with BPO Center Management and Attrition Review with BPO HR representative
•    Facilitate communications to staff regarding change in policies, processes
•    Initiate Process continuous improvement through using Operation Excellence practices

 

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Qualifications

QUALIFICATIONS
•    University Degree /Master from Top Tier Institutes
EXPERIENCE 
•    Good verbal and written communication, client management skills, Service performance oriented and problem solving ability
•    Prefer more than 8 years working experience across Industry or Outsourcing organizations with people management skills
•    Candidates with an experience in SAP and data analytics would be preferred

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