Partner Experience Associate
工作描述
*Please note that this role is remote type of work and you will be working on shift rotational basis
Role Description
This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
Responsibilities
- Own resolving partner issues by using all available tools and resources.
Work closely with internal teams to troubleshoot and solve issues experienced by our partners
Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution
Solicit, organize and contextualize product feedback from partners
Manage ticket flow and communications across multiple teams
Assess, quantify and implement workflow improvements to scale out support
职位要求
1-2 years of experience in issue resolution/ incident management
Ability to work independently and solve partner issues without oversight
Ability to analyse data and make informed recommendations
Knowledge of Google Spreadsheets and Microsoft Excel
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones and functions
Standout executor with attention to detail, strong organizational skills, and ability to drive results
Advanced level of written and & spoken English
Previous experience of working in the media industry would be an advantage
